1. Information we collect
To provide you with veilx services and keep the service secure, we collect the information necessary while you use the service. The information we collect mainly includes:
- Account information: the username, email, contact details and similar information you provide when registering and managing your account;
- Usage and log data: the activity records, request logs, IP addresses, and device and browser information generated when you access the console and services;
- Configuration information: the sites, rules and parameters you set up for acceleration, protection, forwarding and other features;
- Payment information: the information related to orders and transactions necessary when you purchase a plan.
We collect only the information necessary to provide and improve the service, and we keep the scope of collection as small as possible.
2. How we use information
We use the information collected to provide, maintain and improve veilx services, specifically including: activating and running the features you have purchased, processing billing and renewals, performing security protection and anomaly investigation, and sending you necessary service-related notifications.
We may also carry out statistics and analysis based on aggregated and de-identified data, in order to understand the overall usage of the service and continuously improve the product; such analysis is not used to identify any specific individual.
3. Cookies and similar technologies
We use Cookies and similar technologies on the website and console to keep you signed in, remember your preferences, and help us understand how pages are used.
You can manage or clear Cookies through your browser settings. Please note that disabling some essential Cookies may affect sign-in and the normal use of certain features.
4. Sharing of information
We do not sell your personal information. We share limited information with third parties only in the following necessary circumstances:
- To complete transactions, sharing the information necessary to process orders with payment service providers;
- To operate the service, sharing necessary data with trusted infrastructure and technology providers, and requiring them to protect this information as agreed;
- To provide information as required by laws and regulations, or in response to lawful requests from authorized bodies.
5. Data security
We adopt reasonable technical and management measures to protect the security of your information, including encryption in transit, access control, least-privilege permissions and security audits, to reduce the risk of information being accessed, disclosed or tampered with without authorization.
Please understand that no system can guarantee absolute security. We continuously improve our security protections; if an incident affecting the security of your information occurs, we will take responsive measures and provide necessary notification in accordance with the law.
6. Data retention
We retain your information only for the period necessary to achieve the purposes described in this policy. The retention period takes into account the requirements of service operation, billing settlement, and laws and regulations.
When information is no longer needed for the above purposes, we will delete it or process it anonymously.
7. Your rights
To the extent permitted by applicable law, you have corresponding rights over your personal information, including accessing, correcting and deleting your information, as well as exporting the information you have provided.
You can manage most account information and configuration in the console; to exercise other rights, you can contact us using the contact details below, and we will verify and handle the request within a reasonable period.
8. Changes to the policy and contact
We may update this Privacy Policy in response to service adjustments and changes in laws and regulations. After an update, we will publish it on the website and update the "Last updated" date.
If you have any questions, comments or requests about this Privacy Policy or the handling of personal information, please contact us by email at privacy@veilx.example.